In order to have the confidence and peace of mind that your exterior locks are functioning optimally, you need a reputable and competent locksmith installing, repairing and maintaining your locks. While it is necessary to choose a licensed, bonded and insured locksmith, it is even better to hire a Diamond Certified locksmith company like First Lock & Security Technologies. We are proud to report we have been a Diamond Certified company for 12 consecutive years which means our services have been independently determined to meet the highest standards for over a decade!
Meaning of the Diamond Certified Company Symbol
Diamond Certified is a reputable research group that rates businesses in Northern California with the goal of determining the very best companies for locals to hire. In contrast to the many online review sites featuring anonymous and often unreliable ratings, Diamond Certified offers ratings based on real research. After a company applies to be considered as a Diamond Certified company, a meticulous sampling of 400 of the company’s customers are surveyed on a completely confidential basis. This ensures that only actual verified customer’s responses are evaluated. For a company to qualify as Diamond Certified, they must score a total customer satisfaction rating of 90 or higher out of 100. Therefore, only the highest quality craftsman in the industry can achieve Diamond Certified status. Additionally, they verify that the companies have and maintain liability, vehicle and workers compensation insurance, as well as appropriate licensing for the services they perform.
Why Choose a Diamond Certified Company?
Following are two of the most important reasons why you should choose a Diamond Certified company:
– Customer Satisfaction: As mentioned above, for a company to achieve Diamond Certified status, they must score a customer satisfaction rating of 90 or above out of 100 on the industry scale. This rating is determined by real reviews from real customers, not fake ones. First Lock & Security Technologies enjoys a 97% Customer Loyalty rating and a 98% rating for Helpful Expertise.
– Ongoing Certification: Even after the initial certification, Diamond Certified will continue to monitor Diamond Certified companies to ensure they maintain the high standards required to have this honor. Periodic customer surveys are conducted, and a Diamond Certified mediator is available to resolve any disagreements between the company and its customers should any arise. First Lock & Security Technologies is honored to have been a Diamond Certified company for 12 consecutive years now.
Diamond Certified Locksmith Company Serving San Mateo, Belmont, San Carlos, Redwood City, Woodside, Portola Valley, Menlo Park, Palo Alto, East Palo Alto, Stanford, Mountain View, Los Altos Hills, Sunnyvale, Cupertino, Santa Clara, Campbell, Saratoga, Los Gatos, Monte Sereno, San Jose, Milpitas & Los Altos, California
First Lock & Security Technologies has worked hard to achieve and maintain our Diamond Certified status with an impressive 97% customer loyalty and 98% helpful expertise rating for over a decade. You can click here to see the complete survey results for our company and read all of the survey responses: https://www.diamondcertified.org/report/first-lock-security-technologies/. When you call on our expert locksmiths, you can expect the very best. Call us for all of your residential and commercial lock service needs!